Shipping policy
Shipping Policy
Thank you for shopping at Bun Bun. This Shipping Policy outlines the terms and conditions regarding the shipment of products ordered from our Shopify website ( itsbunbun.com ). By placing an order on our Website, you agree to comply with the terms and conditions stated in this Shipping Policy.
1.Order Processing Time
All orders are processed within 1-3 business days for West Malaysia and 5-14 business days for East Malaysia or international shipping unless otherwise stated. Please note that orders are not processed or shipped on weekends or holidays. We strive to process orders as quickly as possible, but we cannot guarantee specific delivery dates or times.
2.Shipping Methods and Carriers
We offer various shipping methods to cater to your needs. The available shipping methods and carriers will be displayed during the checkout process. The shipping cost and estimated delivery time will also be provided based on your selected shipping method and destination.
3.Shipping Destinations
We currently ship to Malaysia, Singapore, Australia, Taiwan and more. If your location is not included in the list, please contact us before placing an order, and we will do our best to accommodate your request.
4.Shipping Charges
Shipping charges are calculated based on the weight, dimensions, destination, and shipping method of your order. The shipping cost will be displayed during the checkout process before you complete your purchase. Please note that additional customs duties, taxes, or fees may apply depending on the destination country, and it is the responsibility of the customer to cover these charges.
5.Order Tracking
Once your order is shipped, you will receive a shipment confirmation email containing a tracking number and a link to track your package's progress. Please allow some time for the tracking information to update.
6.Delivery Time
Delivery times may vary depending on the destination, shipping method, and carrier. Estimated delivery times are provided as a guideline and are not guaranteed. Factors beyond our control, such as customs processing, weather conditions, or logistical delays, may affect the actual delivery time. If you have any concerns regarding the delivery of your order, please contact the shipping carrier directly with your tracking number.
7.Lost or Damaged Shipments
While we take all necessary precautions to ensure your order arrives in good condition, we are not liable for any lost, stolen, or damaged shipments that occur during transit. However, we will assist you in filing a claim with the shipping carrier to resolve the issue. Please notify us within 2 of any lost or damaged shipments, and provide relevant information and supporting documentation.
8.International Shipping
For international shipments, please be aware that customs policies and import duties vary from country to country. It is your responsibility to comply with any applicable customs regulations and pay any additional charges, taxes, or fees imposed by your country's customs authorities. We are not responsible for any customs delays, seizures, or additional charges incurred.
9.Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice. The revised policy will be posted on our Website, and the effective date will be updated accordingly. By continuing to use our Website and placing orders after the revised policy becomes effective, you agree to be bound by the updated Shipping Policy.
10.Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at info@itsbunbun.com. We will be happy to assist you and address any inquiries you may have.
By placing an order on our Website, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this Shipping Policy.
Thank you for shopping at Bun Bun. This Shipping Policy outlines the terms and conditions regarding the shipment of products ordered from our Shopify website ( itsbunbun.com ). By placing an order on our Website, you agree to comply with the terms and conditions stated in this Shipping Policy.
1.Order Processing Time
All orders are processed within 1-3 business days for West Malaysia and 5-14 business days for East Malaysia or international shipping unless otherwise stated. Please note that orders are not processed or shipped on weekends or holidays. We strive to process orders as quickly as possible, but we cannot guarantee specific delivery dates or times.
2.Shipping Methods and Carriers
We offer various shipping methods to cater to your needs. The available shipping methods and carriers will be displayed during the checkout process. The shipping cost and estimated delivery time will also be provided based on your selected shipping method and destination.
3.Shipping Destinations
We currently ship to Malaysia, Singapore, Australia, Taiwan and more. If your location is not included in the list, please contact us before placing an order, and we will do our best to accommodate your request.
4.Shipping Charges
Shipping charges are calculated based on the weight, dimensions, destination, and shipping method of your order. The shipping cost will be displayed during the checkout process before you complete your purchase. Please note that additional customs duties, taxes, or fees may apply depending on the destination country, and it is the responsibility of the customer to cover these charges.
5.Order Tracking
Once your order is shipped, you will receive a shipment confirmation email containing a tracking number and a link to track your package's progress. Please allow some time for the tracking information to update.
6.Delivery Time
Delivery times may vary depending on the destination, shipping method, and carrier. Estimated delivery times are provided as a guideline and are not guaranteed. Factors beyond our control, such as customs processing, weather conditions, or logistical delays, may affect the actual delivery time. If you have any concerns regarding the delivery of your order, please contact the shipping carrier directly with your tracking number.
7.Lost or Damaged Shipments
While we take all necessary precautions to ensure your order arrives in good condition, we are not liable for any lost, stolen, or damaged shipments that occur during transit. However, we will assist you in filing a claim with the shipping carrier to resolve the issue. Please notify us within 2 of any lost or damaged shipments, and provide relevant information and supporting documentation.
8.International Shipping
For international shipments, please be aware that customs policies and import duties vary from country to country. It is your responsibility to comply with any applicable customs regulations and pay any additional charges, taxes, or fees imposed by your country's customs authorities. We are not responsible for any customs delays, seizures, or additional charges incurred.
9.Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice. The revised policy will be posted on our Website, and the effective date will be updated accordingly. By continuing to use our Website and placing orders after the revised policy becomes effective, you agree to be bound by the updated Shipping Policy.
10.Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at info@itsbunbun.com. We will be happy to assist you and address any inquiries you may have.
By placing an order on our Website, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this Shipping Policy.